HAND & STONE PRIVACY POLICY
Last Updated: 7 September 2026
Hand & Stone ("Hand & Stone", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how information may be collected, used, stored, and shared when you use the Hand & Stone mobile application and related services.
By using the Hand & Stone app, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us, information generated through your use of the app, and limited technical information required to operate and secure the service.
2. ACCOUNT INFORMATION
When you create or use a Hand & Stone account, we may collect information such as:
- Name
- Email address
- Mobile phone number
- Profile information
- Preferred language
- Account identifiers
- Saved addresses
- Other information you choose to provide through your profile
3. SIGN-IN INFORMATION
The app may support authentication methods including:
- Google Sign-In
- Sign in with Apple
- Other supported authentication methods
When you use a third-party authentication provider, we may receive information that you authorize that provider to share with us, such as your:
- Name
- Email address
- Account identifier
Hand & Stone does not receive or store your Google or Apple account password.
4. ADDRESS AND LOCATION INFORMATION
When you use Home Service, delivery, booking, or location-related features, we may collect information such as:
- Area
- Zone
- Street
- Building
- City
- Address details
- Saved service addresses
- Geographic coordinates where required and permitted
This information may be used to provide services at the correct location, arrange Home Service appointments, support deliveries, and display relevant location information.
Location permissions may be controlled through your device settings where applicable.
5. APPOINTMENT AND BOOKING INFORMATION
When you book or manage an appointment, we may process information including:
- Selected service
- Service location
- Selected therapist, where applicable
- Appointment date and time
- Booking reference
- Booking status
- Home Service address
- Pricing information
- Transportation fees
- Payment status
- Re-booking information
6. PACKAGE INFORMATION
When you purchase or use a Hand & Stone package, we may process information including:
- Package selected
- Package reference
- Purchase date
- Package status
- Package validity or expiry
- Package usage information
- Service location
- Price
- Recipient information where the package is purchased for another person
7. GIFT VOUCHER INFORMATION
When you purchase or manage a gift voucher, we may collect or process information such as:
- Voucher reference
- Voucher code
- Recipient name
- Recipient mobile number
- Gift message or personalization information
- Purchase date
- Voucher status
- Voucher validity
- Redemption information
If you provide personal information about another person, you are responsible for ensuring that you have permission to provide that information.
8. SHOPPING AND ORDER INFORMATION
When you purchase products through the app, we may process information such as:
- Products selected
- Product variants, including size where applicable
- Quantity
- Shopping cart information
- Order details
- Delivery or recipient information
- Price and currency
- Stock or availability information
- Payment status
- Order status
- Purchase history
9. PAYMENT INFORMATION
Payments may be processed using third-party payment service providers.
Depending on the payment process, Hand & Stone may receive transaction-related information such as:
- Order reference
- Payment status
- Payment provider
- Transaction reference
- Transaction amount
- Currency
- Receipt information
Where payment card details are entered directly into a third-party payment provider's secure payment interface, Hand & Stone does not intentionally receive or store your complete card number, card security code, or full payment credentials.
Payment providers may process your information according to their own privacy policies and terms.
10. RECEIPTS AND PURCHASE HISTORY
Where supported, the app may provide:
- Transaction receipts
- Booking receipts
- Purchase details
- Order history
- Package history
- Voucher history
Receipt links may contain secure access information generated by the backend service and are used only to provide access to the relevant receipt.
11. WALLET AND CREDIT INFORMATION
If wallet functionality is available, we may process:
- Wallet balance
- Currency
- Wallet transaction history
- Credits
- Refunds
- Applicable expiry information
12. SUPPORT AND COMMUNICATIONS
When you contact Hand & Stone support, we may process information you provide, including:
- Name
- Email
- Phone number
- Support request
- Booking or order reference
- Technical details needed to investigate an issue
- Messages you send to us
The app may provide support channels such as:
- Email
- Office phone
- WhatsApp Business
Third-party communication services may process information according to their own privacy policies.
13. DEVICE AND TECHNICAL INFORMATION
We may collect limited technical information necessary for security, troubleshooting, and operation of the app, including:
- Device type
- Operating system
- App version
- Device identifiers where permitted
- Selected language
- Network information
- Technical request information
- Crash information
- Diagnostic information
This information may be used to improve reliability, detect errors, secure accounts, and maintain the app.
14. NOTIFICATIONS
If you enable notifications, we may use device notification identifiers to provide notifications related to:
- Appointment confirmations
- Appointment reminders
- Booking updates
- Package or voucher updates
- Shopping orders
- Payment updates
- Service notifications
- Other important account-related information
You may control notification permissions through your device settings.
15. LANGUAGE PREFERENCE
The Hand & Stone app supports English and Arabic.
We may store your selected language preference so the app and relevant backend content can be displayed in your preferred language.
Arabic users may receive a right-to-left interface where supported.
16. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Create and manage your account
- Authenticate your identity
- Provide app features and services
- Process appointment bookings
- Provide Home Service appointments
- Manage addresses
- Process package purchases
- Manage gift vouchers
- Process shopping orders
- Facilitate payments
- Provide receipts
- Maintain purchase history
- Maintain wallet functionality
- Provide customer support
- Send service-related notifications
- Personalize language preferences
- Improve app performance
- Diagnose technical issues
- Prevent fraud and misuse
- Protect user accounts and the app
- Comply with applicable legal and regulatory requirements
17. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information when reasonably necessary to provide the Hand & Stone services, including with:
- Authorized Hand & Stone staff
- Therapists and service personnel involved in your booking
- Payment service providers
- Cloud infrastructure providers
- Authentication providers
- Notification providers
- Technical service providers
- Customer support providers
- Delivery or service personnel where applicable
- Authorities where disclosure is required by law
Service providers are expected to process information only for legitimate service purposes and in accordance with applicable privacy and security obligations.
18. THIRD-PARTY SERVICES
The Hand & Stone app may use or link to third-party services, including:
- Google
- Apple
- Payment providers
- Map providers
- WhatsApp
- Email applications
- Phone applications
- External websites
These services operate according to their own privacy policies and terms.
Hand & Stone is not responsible for the independent privacy practices of third-party services.
19. DATA STORAGE AND SECURITY
We use reasonable administrative, organizational, and technical measures designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
However, no digital storage or transmission system can be guaranteed to be completely secure.
20. DATA RETENTION
We retain information only for as long as reasonably necessary for purposes such as:
- Providing requested services
- Maintaining your account
- Maintaining booking and purchase records
- Processing payments and refunds
- Providing customer support
- Resolving disputes
- Preventing fraud
- Meeting accounting, legal, or regulatory requirements
Retention periods may vary depending on the type of information and applicable requirements.
21. ACCOUNT MANAGEMENT
Where supported, you may update certain personal information from within the Hand & Stone app, including information such as:
- Name
- Phone number
- Addresses
- Preferred language
Some information associated with completed purchases or transactions may need to be retained for legal, accounting, security, or operational purposes.
22. ACCOUNT DELETION
Where account deletion is supported, you may request deletion of your Hand & Stone account through the available account settings or by contacting us.
After an account deletion request, some information may still be retained where reasonably necessary to:
- Comply with legal obligations
- Maintain transaction records
- Prevent fraud
- Resolve disputes
- Enforce applicable agreements
23. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights concerning your personal information, which may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your data is used
- Withdraw certain permissions
- Object to certain processing where applicable
To make a privacy-related request, contact Hand & Stone using the contact information provided below.
24. CHILDREN'S PRIVACY
The Hand & Stone app is not intended to knowingly collect personal information from children who are not legally permitted to use the services without appropriate parental or guardian consent.
If you believe personal information relating to a child has been collected improperly, please contact us.
25. INTERNATIONAL DATA PROCESSING
Some service providers or technical systems used to operate the app may process information in countries other than the country where you live.
Where required, reasonable measures may be used to protect personal information in accordance with applicable privacy requirements.
26. SECURITY OF LOGIN AND ACCOUNT INFORMATION
You are responsible for maintaining the confidentiality and security of your account access.
You should not share:
- Passwords
- One-time passwords
- Authentication codes
- Payment credentials
with unauthorized persons.
If you believe your account has been compromised, contact Hand & Stone support promptly.
27. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- App functionality
- Business operations
- Technology
- Service providers
- Legal or regulatory requirements
The latest version will include an updated "Last Updated" date.
Where appropriate, significant changes may also be communicated through the app or another reasonable method.
28. CONTACT US
If you have questions, concerns, or privacy-related requests, you may contact:
Hand & Stone
Email:
info@handandstone.qa
Office Phone:
+974 7477 1107
WhatsApp Business:
+974 7477 1107
Country:
Qatar
Support Hours:
8:00 AM - 10:00 PM
29. ACKNOWLEDGEMENT
By using the Hand & Stone application and related services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: 7 September 2026
Hand & Stone ("Hand & Stone", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how information may be collected, used, stored, and shared when you use the Hand & Stone mobile application and related services.
By using the Hand & Stone app, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us, information generated through your use of the app, and limited technical information required to operate and secure the service.
2. ACCOUNT INFORMATION
When you create or use a Hand & Stone account, we may collect information such as:
- Name
- Email address
- Mobile phone number
- Profile information
- Preferred language
- Account identifiers
- Saved addresses
- Other information you choose to provide through your profile
3. SIGN-IN INFORMATION
The app may support authentication methods including:
- Google Sign-In
- Sign in with Apple
- Other supported authentication methods
When you use a third-party authentication provider, we may receive information that you authorize that provider to share with us, such as your:
- Name
- Email address
- Account identifier
Hand & Stone does not receive or store your Google or Apple account password.
4. ADDRESS AND LOCATION INFORMATION
When you use Home Service, delivery, booking, or location-related features, we may collect information such as:
- Area
- Zone
- Street
- Building
- City
- Address details
- Saved service addresses
- Geographic coordinates where required and permitted
This information may be used to provide services at the correct location, arrange Home Service appointments, support deliveries, and display relevant location information.
Location permissions may be controlled through your device settings where applicable.
5. APPOINTMENT AND BOOKING INFORMATION
When you book or manage an appointment, we may process information including:
- Selected service
- Service location
- Selected therapist, where applicable
- Appointment date and time
- Booking reference
- Booking status
- Home Service address
- Pricing information
- Transportation fees
- Payment status
- Re-booking information
6. PACKAGE INFORMATION
When you purchase or use a Hand & Stone package, we may process information including:
- Package selected
- Package reference
- Purchase date
- Package status
- Package validity or expiry
- Package usage information
- Service location
- Price
- Recipient information where the package is purchased for another person
7. GIFT VOUCHER INFORMATION
When you purchase or manage a gift voucher, we may collect or process information such as:
- Voucher reference
- Voucher code
- Recipient name
- Recipient mobile number
- Gift message or personalization information
- Purchase date
- Voucher status
- Voucher validity
- Redemption information
If you provide personal information about another person, you are responsible for ensuring that you have permission to provide that information.
8. SHOPPING AND ORDER INFORMATION
When you purchase products through the app, we may process information such as:
- Products selected
- Product variants, including size where applicable
- Quantity
- Shopping cart information
- Order details
- Delivery or recipient information
- Price and currency
- Stock or availability information
- Payment status
- Order status
- Purchase history
9. PAYMENT INFORMATION
Payments may be processed using third-party payment service providers.
Depending on the payment process, Hand & Stone may receive transaction-related information such as:
- Order reference
- Payment status
- Payment provider
- Transaction reference
- Transaction amount
- Currency
- Receipt information
Where payment card details are entered directly into a third-party payment provider's secure payment interface, Hand & Stone does not intentionally receive or store your complete card number, card security code, or full payment credentials.
Payment providers may process your information according to their own privacy policies and terms.
10. RECEIPTS AND PURCHASE HISTORY
Where supported, the app may provide:
- Transaction receipts
- Booking receipts
- Purchase details
- Order history
- Package history
- Voucher history
Receipt links may contain secure access information generated by the backend service and are used only to provide access to the relevant receipt.
11. WALLET AND CREDIT INFORMATION
If wallet functionality is available, we may process:
- Wallet balance
- Currency
- Wallet transaction history
- Credits
- Refunds
- Applicable expiry information
12. SUPPORT AND COMMUNICATIONS
When you contact Hand & Stone support, we may process information you provide, including:
- Name
- Phone number
- Support request
- Booking or order reference
- Technical details needed to investigate an issue
- Messages you send to us
The app may provide support channels such as:
- Office phone
- WhatsApp Business
Third-party communication services may process information according to their own privacy policies.
13. DEVICE AND TECHNICAL INFORMATION
We may collect limited technical information necessary for security, troubleshooting, and operation of the app, including:
- Device type
- Operating system
- App version
- Device identifiers where permitted
- Selected language
- Network information
- Technical request information
- Crash information
- Diagnostic information
This information may be used to improve reliability, detect errors, secure accounts, and maintain the app.
14. NOTIFICATIONS
If you enable notifications, we may use device notification identifiers to provide notifications related to:
- Appointment confirmations
- Appointment reminders
- Booking updates
- Package or voucher updates
- Shopping orders
- Payment updates
- Service notifications
- Other important account-related information
You may control notification permissions through your device settings.
15. LANGUAGE PREFERENCE
The Hand & Stone app supports English and Arabic.
We may store your selected language preference so the app and relevant backend content can be displayed in your preferred language.
Arabic users may receive a right-to-left interface where supported.
16. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Create and manage your account
- Authenticate your identity
- Provide app features and services
- Process appointment bookings
- Provide Home Service appointments
- Manage addresses
- Process package purchases
- Manage gift vouchers
- Process shopping orders
- Facilitate payments
- Provide receipts
- Maintain purchase history
- Maintain wallet functionality
- Provide customer support
- Send service-related notifications
- Personalize language preferences
- Improve app performance
- Diagnose technical issues
- Prevent fraud and misuse
- Protect user accounts and the app
- Comply with applicable legal and regulatory requirements
17. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information when reasonably necessary to provide the Hand & Stone services, including with:
- Authorized Hand & Stone staff
- Therapists and service personnel involved in your booking
- Payment service providers
- Cloud infrastructure providers
- Authentication providers
- Notification providers
- Technical service providers
- Customer support providers
- Delivery or service personnel where applicable
- Authorities where disclosure is required by law
Service providers are expected to process information only for legitimate service purposes and in accordance with applicable privacy and security obligations.
18. THIRD-PARTY SERVICES
The Hand & Stone app may use or link to third-party services, including:
- Apple
- Payment providers
- Map providers
- Email applications
- Phone applications
- External websites
These services operate according to their own privacy policies and terms.
Hand & Stone is not responsible for the independent privacy practices of third-party services.
19. DATA STORAGE AND SECURITY
We use reasonable administrative, organizational, and technical measures designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
However, no digital storage or transmission system can be guaranteed to be completely secure.
20. DATA RETENTION
We retain information only for as long as reasonably necessary for purposes such as:
- Providing requested services
- Maintaining your account
- Maintaining booking and purchase records
- Processing payments and refunds
- Providing customer support
- Resolving disputes
- Preventing fraud
- Meeting accounting, legal, or regulatory requirements
Retention periods may vary depending on the type of information and applicable requirements.
21. ACCOUNT MANAGEMENT
Where supported, you may update certain personal information from within the Hand & Stone app, including information such as:
- Name
- Phone number
- Addresses
- Preferred language
Some information associated with completed purchases or transactions may need to be retained for legal, accounting, security, or operational purposes.
22. ACCOUNT DELETION
Where account deletion is supported, you may request deletion of your Hand & Stone account through the available account settings or by contacting us.
After an account deletion request, some information may still be retained where reasonably necessary to:
- Comply with legal obligations
- Maintain transaction records
- Prevent fraud
- Resolve disputes
- Enforce applicable agreements
23. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights concerning your personal information, which may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your data is used
- Withdraw certain permissions
- Object to certain processing where applicable
To make a privacy-related request, contact Hand & Stone using the contact information provided below.
24. CHILDREN'S PRIVACY
The Hand & Stone app is not intended to knowingly collect personal information from children who are not legally permitted to use the services without appropriate parental or guardian consent.
If you believe personal information relating to a child has been collected improperly, please contact us.
25. INTERNATIONAL DATA PROCESSING
Some service providers or technical systems used to operate the app may process information in countries other than the country where you live.
Where required, reasonable measures may be used to protect personal information in accordance with applicable privacy requirements.
26. SECURITY OF LOGIN AND ACCOUNT INFORMATION
You are responsible for maintaining the confidentiality and security of your account access.
You should not share:
- Passwords
- One-time passwords
- Authentication codes
- Payment credentials
with unauthorized persons.
If you believe your account has been compromised, contact Hand & Stone support promptly.
27. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- App functionality
- Business operations
- Technology
- Service providers
- Legal or regulatory requirements
The latest version will include an updated "Last Updated" date.
Where appropriate, significant changes may also be communicated through the app or another reasonable method.
28. CONTACT US
If you have questions, concerns, or privacy-related requests, you may contact:
Hand & Stone
Email:
info@handandstone.qa
Office Phone:
+974 7477 1107
WhatsApp Business:
+974 7477 1107
Country:
Qatar
Support Hours:
8:00 AM - 10:00 PM
29. ACKNOWLEDGEMENT
By using the Hand & Stone application and related services, you acknowledge that you have read and understood this Privacy Policy.